Customer Service & FAQ's

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Customer Service
Bike.com provides customer service via live chat and e-mail. You can e-mail us at service@bike.com or click on the live chat link below:

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FAQ (Frequently Asked Questions)

• How do I track an order?
  
  
• How do I cancel an order?
  
  
• Will there be tax?
  
  
• What should I do if I forget my password?
  
  
• Do you ship outside the US?
  
  
• How can I make a suggestion or leave feedback?

How do I track an order?
You can use our website to track any order you have placed on Bike.com by clicking Here. Or just contact our customer service team at service@bike.com or by live chat.

How do I cancel an order?
If you'd like to cancel an order you've placed, please e-mail us at service@bike.com or click on the live chat link above.

Will there be tax?
We charge California sales tax for all orders shipped within California. If your shipping address is outside of California, you will not be charged sales tax.

What should I do if I forgot my password?
If you forgot your password we'd be happy to email it to you. Simply click Here

Do you ship outside of the US?
Bike.com ships all over the world. You'll find the list of countries we ship to in the checkout process when creating your shipping address.

How can I make a suggestion or leave feedback?
If you have any suggestions about how we could improve, we encourage you to send us an e-mail at suggestions@bike.com.