Quick revelation - I've been an ebike shop owner for over 7 years. Tested hundreds of different models from a multitude of brands. Reliability is the most important attribute I focus on, then after that it's ride comfort and overall performance. The City Model 1 is one solid ride, very comfortable, and I am impressed with the overall build quality. Denago gets all the little things right, including a very legible display that you can see in all lighting conditions, a very strong yet quiet motor, and a battery pack that is the most robust I have seen on any e-bike brand in this price range. This is important and not to be taken for granted on these e-bikes. It's not going to pop out, or get loose, and certainly is very easy to remove or store. Gears shift smoothly, as they should, and the hydraulic brakes are smooth and arrive 'true' out of the box. These attributes may sound boring to you, or like they should be a given, but trust me when I say they are not as consistently present as one would want, when it comes to e-bikes in this price range. Ride a lot of different e-bike models, and then come check out how solid and comfortable and easy boarding e-bike this City Model 1 is. You will love this City 1 and own it for a long time to come. It's a great first e-bike, and an even better long term e-bike investment that I predict you won't regret owning a few years down the road.