Shipping Policy

Time in transit

Current shipping time in transit is 3-5 business days following your order. Bike.com ships from Carrollton, Texas. 

Email Confirmation

A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. Please note that for any third-party shipping outside of Bike.com's normal shipping process, Bike.com cannot provide ANY additional shipping information or documentation.

Shipping Costs and Lithium-Ion Batteries

We offer shipping to the 48 continental United States of America based on package weight, size, and regulations.  Costs for shipments will be shared at check out and must be agreed at time of purchase and will be noted responsibility of customer at check out. If located in Hawaii, Alaska, or Canada the order will be routed to Customer Service to help support cost of freight. We are unable to ship to US Territories including Guam, Puerto Rico, and all APO/FPO/DPO addresses based on available services and regulations of shipment of lithium-ion batteries.

Signature Required

Shipments containing ebikes require a signature due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

Addresses to Which We Ship

We ship to addresses in the 48 continental U.S. states. Special arrangements will need to be made for any shipment to Alaska, Hawaii, or provinces in Canada. We are unable to ship to US Territories based on available services and regulations. Orders ship from Carrollton, Texas USA.

Shipping Carriers

BIKE.com ships using UPS primarily and other common carriers on occasion.  All shipping is based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items. Large orders have a potential to be shipped by Freight or LTL.

No responsibility for loss or theft after delivery

Bike.com is not responsible for any loss or theft after the successful delivery of a shipment. Please retrieve delivered items promptly.

Refused Shipments – Flat Fee

If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $199 to partially cover our outbound and return shipping costs. Shipping carriers do not refund these charges if you refuse delivery. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $199 and any potential damage or repacking needed.