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BIKE.COM SUPPORT CENTER

Our most popular support topics can be found below. For hundreds of tech articles and more help, visit the Bike.com knowledge base. Can't find it? Please contact us for more information or assistance.

faqs

faqs

  • EBIKES

    EBIKES

  • How fast can an ebike go?

    Class III ebikes like the Denago City Model 1.0 can go up to 28 MPH on pedal assist and 20 MPH on throttle alone, without pedaling. Read more about ebike speeds.

  • How far can an ebike go?

    The range of an ebike is affected by a number of factors - battery capacity, hills, headwinds, and rider weights. Read more about ebike range.

  • How can I pay for my ebike?

    Bike.com offers multiple payment methods, including all major credit cards, debit cards, Apple and Google Pay, and pay over time options with Affirm financing. See more about payment methods.

  • I have a question not answered here...

    For more than 100+ tech articles, please visit the Bike.com knowledge base.

  • WARRANTY

    WARRANTY

  • What is the warranty on Denago ebikes?

    Denago ebike frames and forks are warrantied for lifetime against manufacturing defects in materials and/or workmanship for the original owner. Most components are covered for one year. Consumables (for example: tires) are not covered by the warranty. Read the full warranty policy.

  • RETURNS

    RETURNS

  • What is your return policy?

    SUMMARY: New and unused items may be returned for a full refund within 15 days of purchase. A restocking fee may be applied on used items. See full return policy.

  • How do I start a return?

    Please visit the Bike.com return portal.

ARTICLES

Helpful Articles

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  • Batteries & Ebike & Tech &

    How to calculate the capacity of an eBike battery

    The range of an eBike largely depends on battery capacity. Battery capacity is measured in Watt-hours, “Wh” - you can think of Watt-hours as the equivalent to the size of the fuel tank on a gas-powered automobile.

    read more
  • Ebike & Tech &

    Should you buy an eBike with a throttle?

    Grip-style twist throttles and push button thumb throttles are both common on eBikes. Whether one of these throttle options is right for you depends on your needs and the type of riding you plan to do. Here are some tools...

    read more
  • Ebike & Tech &

    Step-thru vs. step-over eBikes: how to choose

    EBikes are commonly offered in two frame styles - traditional “double diamond” (step-over) and step-through (sometimes called “low step”). Each of these two designs has some key pros and cons you should consider before purchasing. 

    read more
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